INTExpress.com Term of Use

INT EXPRESS – TERMS OF USE & TERMS AND CONDITIONS OF CARRIAGE

Effective Date: 04/01/2020
Company: dba-INT Express Inc. (‘INT EXPRESS’)
Website: www.intexpress.com (‘Site’)

PART A – TERMS OF USE (Website & Online Services)

1. Definitions

• ‘Content’ – All information, graphics, products, features, services, and links available on intexpress.com, including MyINT.
• ‘You’ / ‘Your’ – The individual and/or entity accessing or using intexpress.com or INT EXPRESS services.
• ‘INT EXPRESS’ – INT Express Inc., its affiliates, subsidiaries, agents, and contractors.
• ‘Shipment’ – All documents, parcels, or freight moving under one waybill.

2. Use of Site

• The Site is provided solely for use by current and potential INT EXPRESS customers to interact with INT EXPRESS.
• Permitted uses include: preparing shipments, tracking, rating, accessing invoices, making payments, and preparing documentation.
• Prohibited uses include:
• Preparing shipments on behalf of unauthorized third parties.
• Automated scraping, bots, or dial-in tools.
• Submitting unsolicited ideas or proposals (which INT EXPRESS may freely use without obligation).

3. Registration & Account Security

• Users registering for MyINT must provide accurate information.
• You are responsible for safeguarding login credentials.
• Notify INT EXPRESS immediately of any unauthorized use.
• You may only register in the country where your INT EXPRESS account is based.

4. Changes to the Site

INT EXPRESS may update, modify, or remove Content, tools, or features at any time without notice.

5. Termination of Use

INT EXPRESS reserves the right to suspend or terminate your Site access, with or without cause, at any time.

6. Ownership & Intellectual Property

• All Content is protected by U.S. and international copyright, trademark, and intellectual property laws.
• No rights are transferred by your use of the Site.
• Copying, reverse engineering, or creating derivative works is strictly prohibited.

7. Disclaimer of Warranty

• THE SITE AND ALL CONTENT ARE PROVIDED ‘AS IS.’
• INT EXPRESS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• INT EXPRESS DOES NOT GUARANTEE UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION OF THE SITE OR MYINT.

8. Limitation of Liability

• USE OF THE SITE IS AT YOUR SOLE RISK.
• INT EXPRESS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES (INCLUDING LOST PROFITS, DATA, OR BUSINESS INTERRUPTION), EVEN IF ADVISED OF SUCH DAMAGES.

9. Indemnity

You agree to indemnify and hold harmless INT EXPRESS, its affiliates, officers, employees, and agents from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

10. Privacy Policy

Your personal data is governed by the INT EXPRESS Privacy Policy available at www.intexpress.com. By using the Site, you consent to such collection and use.

11. Export Compliance

You are responsible for compliance with U.S. and international trade laws.

• You may not use INT EXPRESS services if you are on U.S. denied-party lists or located in embargoed countries.
• Shipments may not be used for the development or transport of nuclear, chemical, or biological weapons.

12. Courtesy Rate Quotes

Rates shown online are estimates only. Actual charges may differ based on weight, dimensions, service level, and applicable surcharges.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of New York, USA.
Disputes shall be brought exclusively in the state or federal courts located in New York, NY.

14. Modifications

INT EXPRESS may update these Terms of Use at any time without notice. Continued use of the Site constitutes acceptance of the updated Terms.

PART B – TERMS AND CONDITIONS OF CARRIAGE

IMPORTANT NOTICE:
By tendering a Shipment to INT EXPRESS, the Shipper agrees that these Terms and Conditions apply unless otherwise agreed in writing by an authorized officer of INT EXPRESS.

1. Customs, Exports & Imports

INT EXPRESS may act on Shipper’s behalf for customs clearance, including preparing documents, paying duties/taxes, appointing customs brokers, or redirecting Shipments.

2. Unacceptable Shipments

Shipments are unacceptable if they:

• Contain hazardous or prohibited items under IATA, ICAO, or U.S. law.
• Lack required customs declarations.
• Include restricted items (animals, bullion, currency, firearms, ammunition, human remains, narcotics, pornography, etc.).

3. Deliveries & Undeliverable Shipments

• Delivery is made to the Receiver’s address, not necessarily the named person.
• If Receiver refuses, is unavailable, or Shipment is undeliverable, INT EXPRESS may attempt return at Shipper’s cost. If unsuccessful, Shipment may be disposed of without liability.

4. Inspection Rights

INT EXPRESS may open and inspect any Shipment without notice.

5. Shipment Charges & Billing

• Charges are based on the greater of actual or dimensional weight.
• INT EXPRESS may re-weigh/re-measure any Shipment.
• Shipper is liable for all charges, including duties, taxes, storage, and surcharges.
• Overcharge claims must be made within 1 year.

6. Liability of INT EXPRESS

• INT EXPRESS liability is limited to USD $100 per Shipment unless greater value protection is purchased.
• Liability is for direct loss only; consequential damages (loss of profits, market, income, or interest) are excluded.
• International air shipments may be subject to Warsaw or Montreal Convention liability limits.

7. Claims

• One claim per Shipment only.
• International claims must be filed within 30 days; U.S. domestic claims within 90 days.
• Original packaging and contents must be retained for inspection.
• Claims are processed only after all charges are paid.

8. Service Guarantee (Money-Back Guarantee)

• Refunds or credits may be available for late deliveries, subject to restrictions.
• Guarantee excludes: customs delays, weather, strikes, government actions, undeliverable shipments, or circumstances beyond INT EXPRESS’s control.
• Claims must be made within 15 calendar days of shipment date.

9. Shipment Value Protection

• Additional coverage may be purchased by declaring value at booking and paying a premium.
• Shipment Value Protection excludes certain categories (cash, jewelry, art, live animals, perishable cargo, personal goods, nuclear/radioactive materials, fraudulent delivery, etc.).

10. Delayed Shipments

Delivery schedules are not guaranteed unless otherwise agreed in writing. INT EXPRESS is not liable for damages caused by delays.

11. Circumstances Beyond Control

INT EXPRESS is not liable for loss or damage caused by events outside its control, including natural disasters, war, strikes, government actions, customs holds, or electronic data corruption.

12. Shipper’s Warranties & Indemnities

The Shipper warrants that:

• Shipment information is complete and accurate.
• Packaging is secure and compliant.
• All laws and regulations are followed.
• INT EXPRESS is indemnified against loss from false declarations or violations.

13. Routing

INT EXPRESS may route or divert Shipments, including through intermediate stops and alternate carriers.

14. Governing Law

These Terms of Carriage are governed by New York law with exclusive jurisdiction in courts located in New York, NY.

15. Severability

If any provision is unenforceable, the remaining provisions remain valid.

 

PART C – ACCEPTANCE OF TERMS

By arranging shipment pickups, deliveries, or logistics services with INT EXPRESS—whether via email, phone, text message, or online booking through MyINT—you acknowledge and accept these Terms of Use and Terms of Carriage, including liability limitations, billing obligations, and indemnification.

You are responsible for:

• Regularly reviewing invoices via your MyINT account.
• Ensuring timely payment of all charges.
• Understanding that non-payment may result in late fees, service interruption, or recovery actions.

The most current Terms are always available at www.intexpress.com.